Warranty Policy

Axxess Identification warrants each product listed below to be free from defects in materials and assembly in the course of normal use and service. The warranty period commences with the date of shipment to the original purchaser and extends for the time indicated below:

Products Covered by this Warranty Statement and Period Covered

Description

Warranty Period

AX100 Controller

2 Years

AX200 Controller

2 Years

AX300 Controller

2 Years

i-Box Environmental Controller

2 Years

Environmental Sensors

2 Years

AX range of Readers

2 Years

AX range of Cards or Key Fobs

2 Years

Other Products (not listed individually)

1 Year

Non Axxess ID Products

As per manufacturer’s warranty policy

Exclusive Warranty Remedy

In the event of a breach of warranty, Axxess Identification will repair or exchange the product (equivalent if the product is no longer manufactured), provided that the warranty claim is delivered to Axxess Identification by the client during the warranty period in accordance with the terms of this warranty. All returned Product(s), as may be requested at Axxess Identification’s sole discretion, shall become the property of Axxess Identification.

In the event Axxess Identification chooses to perform a product evaluation and no defect is found, a charge may be incurred for labour required in the evaluation.

Warranty Exclusions

Axxess Identification shall not be responsible or liable for any damage or loss resulting from the operation or performance of any Product or any systems in which a Product is incorporated. This warranty shall not extend to any

ancillary equipment not furnished by Axxess Identification which is attached to or used in conjunction with a Product, or to any Product which is used with

any ancillary equipment which is not furnished by Axxess Identification.

Items Not Covered by Warranty:

• Freight cost to the repair centre.

• Defects resulting from users’ improper testing, operation, installation, maintenance, modification, alteration, or adjustment.

• Defects or damage from misuse, accident or neglect.

• Defects or damage resulting from use of the Product in other than its normal and customary manner.

• Defects or damage due to lightning or other electrical discharge.

• Product disassembled or repaired in such a manner as to adversely affect performance or prevent adequate inspection and testing to verify any     warranty claim.

• Modification or abuse of, or tampering with, the Product.

• Axxess Identification does not warrant the installation, maintenance, or service of the Product.

Limited Warranty

THIS WARRANTY SETS FORTH THE FULL EXTENT OF AXXESS IDENTIFICATION'S WARRANTY RESPONSIBILITY. CREDIT IN THE AMOUNT OF THE PURCHASE PRICE PAID FOR THE DEFECTIVE PRODUCT IS THE EXCLUSIVE REMEDY. THIS WARRANTY IS PROVIDED IN LIEU OF ALL OTHER EXPRESS OR IMPLIED WARRANTIES. ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE SPECIFICALLY EXCLUDED. IN NO EVENT SHALL AXXESS IDENTIFICATION BE LIABLE FOR DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE PRODUCT, FOR ANY LOSS OF USE, LOSS OF TIME, INCONVENIENCE, COMMERCIAL LOSS, LOST PROFITS OR SAVINGS OR OTHER INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE INSTALLATION, USE, OR INABILITY TO USE SUCH PRODUCT, TO THE FULLEST EXTENT THAT ANY SUCH LOSS OR DAMAGE MAY BE DISCLAIMED BY LAW.

Product In-Warranty Policy

Should there be a product failure or material defect during the warranty period, the product will be repaired or replaced1. Non-warranted product(s) will be replaced at the client’s expense.

The client must, comply with the following procedure in connection with any request for product repair / replacement:

1. Inform Axxess Identification that client has a defective product(s).

2. Provide Axxess Identification with the following information:

•      The part number and serial number of the unit(s).

•      The description of the failure/defect.

•      The original Purchase Order number or Sales Invoice number.

3. Axxess Identification will issue a Return Material Authorisation (RMA).

4. Package the goods in their original packaging to avoid damage in transit, place a copy of the completed RMA form in the box and clearly mark the RMA number on the outside of the package.

5. Axxess Identification will investigate the failure / defect from the description provided.

6. The product will be repaired / replaced and returned to the client.

1 Should the Product be subject to minimum order requirements, a credit note will be issued and the client should place a new Purchase Order in accordance with any applicable minimum order requirements (as used for all new sales orders).

In the event that a Product is evaluated and no defect is found, it is at Axxess Identification’s sole discretion to charge a minimum £25.00 or equivalent to each Product, whether under warranty or otherwise, for the labour required in the evaluation.

Product Repair

Axxess Identification provide a fixed price product repair service, each product is published with the associated fixed rate for repair.